At Youcamp, we’ve been carefully monitoring the novel coronavirus pandemic and adjusting our policies and communications to keep our community informed and supported. As restrictions on travel and recreational activities ease in some states, guests may be thinking about their next camping trip, and hosts are keen to welcome them back. As much as we’re all busting to get outdoors, the health and safety of our community remain our top priority.
We’ve put together some tips based on the latest health and safety advice from the Australian Government Department of Health, so when the time comes to venture outdoors again, you can do so responsibly.
For the most up-to-date information on the impact of the virus and travel restrictions, we encourage you to refer to your State Health Department. Also be sure to consult recommendations from your local health department, as the impact of the virus varies considerably by locality. Rules are changing rapidly, it is your responsibility to keep up to date.
Any Youcamper OR Host wishing to cancel due to COVID-19 is able to select this as a cancellation reason and the Youcamper will receive full credit as CampCash to use for a future trip. For all information regarding Coronavirus cancellations, please view our Natural Disaster Policy.
Tips for Hosts
Operate in line with local requirements
We expect you to resume hosting only after confirming that local restrictions that may apply to your hosting activity have been lifted. You may also need to adjust your listing parameters, such as reducing the number of sites offered and/or their capacity, to align with social gathering directives.
Take care of your overall health
Practice good hygiene by washing and sanitising hands often; avoid touching your eyes, nose, and mouth; and cover coughs and sneezes with a tissue. Support your overall health with a healthy diet, regular exercise, and time in nature.
Practice social distancing
Yes, you can be a Host without physically interacting with guests, and we highly encourage hosts to practice physical social distancing. Avoid hugs and handshakes when meeting guests in person and keep at least 1.5 metres away from other people. If you prefer to run your site remotely, providing clear directions, check-in instructions, and expectations via our messaging service, text, and email will support you in continuing to run a successful business, even if you aren’t interacting with guests face-to-face.
Sanitise before and between bookings
If your property has a structure or other amenities that are touched or used frequently by guests (cabins/yurts, shared cooking areas, picnic tables, toilets, water jugs, etc.) please thoroughly disinfect them before and between bookings, using a cleaning wipe and/or household spray.
Provide hand-washing materials and/or sanitiser (when possible)
Providing a way for guests to clean their hands, either with soap and water or an alcohol-based hand sanitiser with at least 60% alcohol is a helpful way to encourage best practices among your guests. Create signage to encourage your guests to regularly wash their hands for at least 20 seconds.
Adjust bookings as needed
If you’re currently displaying symptoms of illness, such as fever or cough, and need to make changes to upcoming bookings, our Support team is available to help.
Tips for Guests
Be aware of and abide by travel restrictions
Before booking your next Youcamp trip, be sure there are no local travel restrictions for your origin, route or destination. Some regional and state borders remain closed and it is your responsibility to know which apply to you and your travel plans.
Limit your group size and minimize contact with others
Strict limits are still in place for social gathering numbers and these vary state by state. Ensure you are aware of the limitations in your host state.
Practice social distancing
When meeting your host and in public, please keep at least 1.5m distance, avoiding physical interaction with others as much as possible. Many rural towns have limited supplies so we strongly advise arriving fully self-contained and with all the food, water and other items you will need during your stay.
Take care of your health
Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water are not available at your host’s property, use an alcohol-based hand sanitizer with at least 60% alcohol.
Touching your face is one of the main ways a virus can spread, so also try to keep your hands away from your eyes, nose and mouth. Practice good hygiene when it comes to coughing or sneezing, and make sure to dispose of your tissue and rubbish responsibly.
Adjust bookings as needed
If you or someone in your group is displaying symptoms of illness, support is here to assist with any necessary adjustments. Please do your part to limit the spread of the virus by staying home if you or someone you live with are sick.
Our Support team is always here to help with any and all of your needs and can be reached anytime at [email protected]
For all cancellations regarding Coronavirus, please view our Natural Disaster Policy.
Post updated 5th May, 2020