Help Centre




What are some tips on hosting safely?

Being a host comes with responsibilities and showing a duty of care towards your guests. Here are some tips you should consider:

  1. Always pay and communicate within Youcamp. We’ve developed Youcamp so a host can keep all their bookings and guest contact details all in one system. When people contact you via messages, all communication is kept for future reference.
  2. If you need more information about a guest – ask for it. You may feel more comfortable to verify car registration details, licence plate numbers, alternative contact numbers and passport details for foreign travellers.
  3. Trust your intuition – if you don’t feel right about a booking, don’t accept it.
  4. Fill out the Land Rules and Safety Notices section on your listing. This help’s guests to know what to expect and gives them information.
  5. Make sure you are insured.

How can I host responsibly?

Youcamp isn’t for people who aren’t serious about hosting. Hosting comes with a certain level of responsibility. Although Youcamp has no control over the conduct of hosts and disclaims all liability, we do reserve the right to suspend or remove a property where clear responsibilities have been breached.

Being a responsible host means you have ensured that your property is as safe as possible and you have safety procedures in place:

  1. Provide emergency contact numbers including the nearest hospital and how you can be contacted after hours.
  2. Make a first aid kit easily accessible.
  3. Ensure your building complies with safety guidelines and has a functioning smoke alarm.
  4. In the event of a bushfire, make sure exits are clearly known.
  5. Protect your guests’ privacy. Make sure you are aware of privacy regulations.
  6. Follow the guidelines of your local council with regards to occupancy limits.
  7. Remove or fix any obvious hazards. Notify your guests of potential hazards when you fill out the Safety Notices.
  8. Manage the impact on your neighbours (parking, noise, pets and respecting boundaries).
  9. Ensure you have the appropriate approvals and comply with regulations – taxes and council regulations.

What should I do if I’m uncomfortable hosting someone?

Your safety is priority. If you find that a guest isn’t a fit for your property or hosting style, you can decline their booking request or cancel the booking.

How do I see and edit the property rules?

  1. Login to your account
  2. Go to Host Portal
  3. Go to Property Listings
  4. Click on the Edit feature of the property you wish to edit
  5. On the left you have a list of options, find Logistics & Safety
  6. Update Property Rules here

How do I see and edit the safety notices?

  1. Login to your account
  2. Go to Host Portal
  3. Go to Property Listings
  4. Click on the Edit feature of the property you wish to edit
  5. On the left you have a list of options, find Logistics & Safety
  6. Update Safety Notices here




What are some safety tips on being a guest?

Here are some tips to help you book a stay on Youcamp with confidence:

  1. Read property descriptions and reviews carefully. Look for hosts that come with a strong reputation. Make sure you understand the cancellation policy and the land rules and safety notices so there aren’t any surprises.
  2. Under our terms and conditions, you must pay and communicate within the Youcamp system. This can be done by yourself online or by the host manually.
  3. Use the Youcamp messaging system to communicate with a host before making a booking. Ask about specific amenities, rules and other safety issues. Discuss and confirm check-in details so you are clear about arriving at the property.
  4. Trust your intuition – if you feel right about a host or a property, don’t book it. If a message makes you feel uncomfortable, let us know info@youcamp.com

How can I be a good guest?

A good quest is a person who shows respect to hosts and even when problems arise, they are resolved calmly and carefully. Here are some tips on being a considerate guest:

  1. There is a huge diversity of properties listed on Youcamp. Make sure the property you choose suits your needs.
  2. Contact a host with your questions – this helps you to set clear and realistic expectations. If you have any special needs, make sure you communicate them clearly from the start.
  3. Honour your commitments – arrive on time and follow all the land rules.
  4. Support the local area. Many properties on Youcamp are in regional locations and the tourism industry is very important to these communities. Spend your money with local businesses and enjoy exploring the local area.
  5. Leave a constructive and polite review at the end of your visit.