If there is a problem how do I resolve it?
The first step is to discuss any issues with your host or your guest. People acting respectfully should be able to deal with almost everything without involving the Youcamp team. There are several tools the host can use to solve a problem:
If you need to adjust the final booking amount, this can be done by the host. This has to be done before the final check-in date. Go to Host Portal > Bookings > Click on the relevant booking > Change booking > Apply a discount.
You can alter or cancel the booking. Please be mindful that you will have agreed to a Cancellation Policy at the time of booking, the Youcamp Administration team will uphold the set cancellation policy unless there are extenuating circumstances. Talk to you host about the issue you have. There may be a simple solution.
I am a host and I need to cancel a booking due to extenuating circumstances?
In the rare instance where extenuating circumstances arise, a host may need to cancel a confirmed booking. In this scenario, the guest will receive a full refund and will need to rebook. If it’s in relation to a natural disaster (public health crisis, bushfire or other act of nature), please view our Natural Disaster Policy.
I am a guest and I need to cancel a booking due to extenuating circumstances?
If you are a guest with extenuating circumstances and you’ve had to cancel a booking, please contact us at Youcamp support. If it’s in relation to a natural disaster (public health crisis, bushfire or other act of nature), please view our Natural Disaster Policy.
How do I involve the Youcamp Team?
We will address any unresolved issues (including extenuating circumstances) if you haven’t reached a resolution first. We will endeavour to consider each case 48 hours after a claim has been lodged. To start a claim, please contact us at Youcamp support.