When can I use CampCash & how does it work?
CampCash is valid for 12 months from booking cancellation day. It is automatically applied to when you make your next booking and deducts from the total amount of your trip. If your next booking does not use all the CampCash funds, there will be some leftover for your next booking. Likewise, if your next booking equals more than your CampCash balance you can top it up with a credit card payment or a gift card.
How do I view my CampCash balance?
When you cancel using the COVID-19 cancellation reason, funds are automatically loaded as CampCash, visible in your profile. CampCash is valid for 12 months from cancellation date.
Can I get a refund instead of CampCash?
In line with ACCC recommendations for Coronavirus cancellations, a credit note or voucher is the considered adequate compensation. If you are seeking a refund instead of a credit, you’ll need to contact Youcamp support at [email protected] and each case will be reviewed on individual merits.