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Help Centre

Account Security

Why should I pay and communicate through Youcamp directly?

Under our Terms and Conditions, we require users to process payments through Youcamp so that both guests and hosts are operating on the same transparent platform. In the event of booking changes or cancellations, both the guest and host are protected through the Youcamp payment gateway. It also makes it easy to find and reference important booking details like a property’s address, your itinerary, check-in details, and other useful information. We can’t provide these benefits if your booking isn’t secured with Youcamp.

The exception to this is when a host processes a manual booking on your behalf. This can be done in person or over the phone with a credit card number. Hosts using Youcamp will use both online and manual bookings to manage their listing.

What are some tips on keeping my Youcamp account secure?

  1. Have a strong password. Create a password that is unique to Youcamp and contains a combination of letters, numbers and symbols.
  2. Always log in at http://www.youcamp.com
  3. Youcamp will never ask you to process payments elsewhere and we ask that you keep all payment and communication on the Youcamp system. Contact us immediately if someone asks you to go outside the platform.
  4. If you encounter an uncomfortable enquiry, a suspicious profile or property, flag it for review. Go to the Property Listing and under the Bookings bar, click on Report this Listing.

Why do I need to provide a contact mobile number?

If you are a host we need to be able to send you a text message alert when you receive an enquiry, a booking request or an instant booking. This will help make sure the process of confirming an upcoming visit happens as quickly as possible (ideally within 24 hours). For guests, it is important that a host can get in touch if there is a problem. A phone number provides hosts, guests and the Youcamp team with an extra layer of peace of mind and back-up in the unlikely event of a problem.