Do I need to create an account?
You can browse Youcamp as much as you want without an account, however if you want to be a guest (i.e. make an enquiry or a booking) or list your property as a host, you’ll need to create an account.
How do I unpublish my listing or components of my listing?
If you don’t want to receive any enquiries or bookings for a period of time, you can unpublish your listing.
To unpublish a Listing
Go to Host Portal > Property Listings. Click the hide button on the property you wish to unpublish. You cannot delete a listing (or a duplicate listing), you need to contact us at [email protected] to do this for you.
To unpublish Accommodation
Go to Host Portal > Property Listings. Click the Edit button on the corresponding property then in the menu, click Accommodation. Click the Hide button to unpublish the accommodation, or the Delete button to remove the accommodation completely.
To unpublish Activities & Tours
Go to Host Portal > Property Listings. Click the Edit button on the corresponding property then in the menu, click Activities & Tours. Click the Hide button to temporarily unpublish the Activity, or the Delete button to remove the activity completely.
To unpublish Extras
Go to Host Portal > Property Listings. Click the Edit Button on the corresponding property then in the menu, click Extras. Click the Hide button to temporarily unpublish the Extra, or the Delete button to remove the extra completely.
How do I edit my profile or profile picture?
To edit your profile information, log in to your Youcamp account, then go to the profile drop-down and click Edit Profile. You can upload a photo and add a personal description of yourself. After updating any of your information click Save.
Why do I need to upload a photograph?
People feel more comfortable to share a space when they know what someone looks like. A picture will be the first thing people notice before either making a booking or accepting one. So it is worthwhile to spend some time getting it right and making sure it is as friendly and welcoming as possible. Put your best face forward!
Can I upload a photo of me with my partner as we are hosts together?
Yes. Many hosts are couples or business partners so you can upload a photo showing two hosts.
How do I update my password?
If you know your current password, but you want to change it, log in to your Youcamp account, then go to the profile drop-down and click Change Password. Fill in the password fields and click Save.
I’ve forgotten my password, how do I log in?
If you’ve forgotten your password or are having trouble logging in to your Youcamp account, go to the Login page and click Forgot Password. Enter the email address you use for Youcamp and you’ll be emailed a link to reset your password.
I used Facebook to log in, but I want to create a Youcamp password?
If you created your Youcamp account by connecting to Facebook, you weren’t required to create a password.
You can continue to log in via Facebook, or if you’d like to create a Youcamp password, log in to your Youcamp account, then go to the profile drop-down and click Change Password. Fill in the password fields and click Save.
How do text message (SMS) notifications work?
In addition to emails, we send texts messages to you when you’ve received an enquiry, an instant booking or a booking request. We’ll also send you a text when a booking has been cancelled or altered.
When do I receive Youcamp emails?
You will receive a Youcamp email notification for most actions on Youcamp including account sign up, email verification, an enquiry, a booking request, an instant booking, reminders, cancellations and payouts.
What is the Message Centre?
In the host dashboard, you will receive important system updates from Youcamp Administration which must be read and understood. These messages are ticked ‘read’ after they have been opened.
What is email verification?
When you first create an account, we verify your email address by sending you a verification link. Click on the link to confirm your email address.
Why didn’t I receive my email notification?
If you’ve recently signed up and haven’t received the email from Youcamp to verify your email address, we suggest you try the following; Check your spam filters and junk mail. This varies greatly on a case-by-case basis. Large organisations can have strict spam filters which block emails from sources they deem to be untrusted. Try adding [email protected] to your address book. If you use Outlook, go to Settings, Junk Mail options and add [email protected] as to the safe sender and safe recipient list. Try using an alternative email address. Gmail is a good example. It only takes a minute to set up Gmail account and it is a good way to test if your spam filters are the problem. If you aren’t receiving emails on your computer, check on your phone. Check all folders including promotions, social, spam. Try doing a search of all folders youcamp.