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Help Centre

Account and Profile

CREATING AN ACCOUNT

Do I need to create an account?

You can browse the site as much as you want without an account, however if you want to be a guest (i.e. make an enquiry or a booking) or list your property as a host, you’ll need to create an account.

How do I create an account?

To create an account, go to the Youcamp Homepage and click Login.

You can sign up using your email address or Facebook account. Signing up and creating an account is free. After you sign up, be sure to complete your profile before making an enquiry or a booking.

Can Youcamp deactivate my account?

Youcamp may limit, suspend or deactivate your account as outlined in our Terms and Conditions. We will contact you before any of these actions are taken.

How do I cancel my account?

If you need to permanently delete an account, please contact us at info@youcamp.com

How do I unpublish my listing or components of my listing?

If you don’t want to receive any enquiries or bookings for a period of time, you can unpublish your listing.

To unpublish a Listing

Go to Host Portal > Property Listings. Click the hide button on the property you wish to unpublish.

You cannot delete a listing (or a duplicate listing), you need to contact us at info@youcamp.com to do this for you.

To unpublish Accommodation

Go to Host Portal > Property Listings. Click the Edit button on the corresponding property then in the side progress bar, click Accommodation. Click the Hide button to unpublish the accommodation, or the Delete button to remove the accommodation completely.

To unpublish Activities & Tours

Go to Host Portal > Property Listings. Click the Edit button on the corresponding property then in the side progress bar, click Activities & Tours. Click the Hide button to temporarily unpublish the Activity, or the Delete button to remove the activity completely.

To unpublish Extras

Go to Host Portal > Property Listings. Click the Edit Button on the corresponding property then in the side progress bar, click Extras. Click the Hide button to temporarily unpublish the Extra, or the Delete button to remove the extra completely.

 

MANAGE YOUR PROFILE

How do I edit my profile or profile picture?

To edit your profile information, log in to your Youcamp account, then go to the profile drop-down and click Edit Profile.

To edit your profile picture click Update Image then browse for your new image and click Open.

You can update any of the other fields including your Name, Email Address, Phone number and your personal Description on this page.

After updating any of your information click Save.

Why do I need to upload a photograph?

People feel more comfortable to share a space when they know what someone looks like. A picture will be the first thing people notice before either making a booking or accepting one. So it is worthwhile to spend some time getting it right and making sure it is as friendly and welcoming as possible. Put your best face forward!

Can I upload a photo of me with my partner as we are hosts together?

Yes. Many hosts are couples or business partners so you can upload a photo showing two hosts.

How do I update my password?

If you know your current password, but you want to change it, log in to your Youcamp account, then go to the profile drop-down and click Change Password. Fill in the password fields and click Save.

I’ve forgotten my password, how do I log in?

If you’ve forgotten your password or are having trouble logging in to your Youcamp account, go to the Login page and click Forgot Password. Enter the email address you use for Youcamp and you’ll be emailed a link to reset your password.

I used Facebook to log in, but I want to create a Youcamp password?

If you created your Youcamp account by connecting to Facebook, you weren’t required to create a password.

You can continue to log in via Facebook, or if you’d like to create a Youcamp password, log in to your Youcamp account, then go to the profile drop-down and click Change Password. Fill in the password fields and click Save.

NOTIFICATIONS

How do text message (SMS) notifications work?

In addition to emails, we send texts messages to you when you’ve received an enquiry, an instant booking or a booking request. We’ll also send you a text when a booking has been cancelled or altered.

When do I receive Youcamp emails?

You will receive a Youcamp email notification for most actions on Youcamp including account sign up, email verification, an enquiry, a booking request, an instant booking, reminders, cancellations and payouts.

What is the Message Centre?

In the host dashboard, you will receive important system updates from Youcamp Administration which must be read and understood. These messages are ticked ‘read’ after they have been opened.

VERIFICATIONS

What is email verification?

When you first create an account, we verify your email address by sending you a verification link. Click on the link to confirm your email address.

What is SMS verification?

When you first create an account, we verify your mobile number by sending you a verification link. Click on the link to confirm your email address.

Why didn’t I receive my email notification?

If you didn’t receive an email notification from us, there are a few troubleshooting options to try:

Make sure your email address is correct

We might be sending emails to an old or incorrect email address. To check the email being used, log into your Youcamp account, then go to the profile drop-down and click Edit Profile. From here you can check and update your email address.

After updating any of your information click Save.

Search all messages in your email inbox

Some emails can get lost in your inbox. In your email account, search for terms like “Youcamp”, “booking”, “verification”, or other words related to the email you’re looking for.

Check your spam and other email filters

It’s possible your email provider mistakenly sent our messages to your spam or junk folder. To avoid this:

  1. Remove Youcamp messages from your spam list
  2. Add youcamp.com.au to your personal email address book
  3. If you have set any other rules in your email account that may have sorted Youcamp emails elsewhere, be sure to check those, too.

 

Check for issues with your email service provider

Depending on your provider, emails can take up to a few hours to be delivered. If undelivered or delayed emails continue to be an issue, check with your provider to see if there are any configuration issues or problems with their network that might be affecting your account.